Frequently Asked Questions - Turnaround Time

What do you define as 1 business day?

1 business day is defined as 24 hours Eastern Standard Time (GMT -5), excluding Saturday, Sunday, and major U.S. holidays.

In 2008, we will observe holidays on the following dates:

  • January 1, 2008: New Year's Day
  • January 21, 2008: Martin Luther King Day
  • February 18, 2008: Presidents Day
  • May 26, 2008: Memorial Day
  • July 4, 2008: Independence Day
  • September 1, 2008: Labor Day
  • October 13, 2008: Columbus Day
  • November 11, 2008: Veterans' Day
  • November 26-28, 2008: Thanksgiving
  • December 24-31, 2008: Christmas and New Year's Eve
When does the each project officially begin?

Each project officially begins when we email you to confirm receipt of the 50% upfront payment. We will list the official start time and deadline for the project in the email.

How come the turnaround time you're giving me is more than 5 days?

For very large projects, it may be impossible for us to complete it within 5 days. Sometimes we may not be able to offer rush 2-day or 3-day service depending on the size of the project. We will let you know this upfront if that's the case.

What factors could extend the turnaround time?

During the project, we may sometimes need clarification on an issue or require additional files before we can continue. If you fail to respond in a timely manner, it may extend the turnaround time.

If you send us extensive change requests or new files during the project, it may both change the price quote and extend the turnaround time.